SHIPPING POLICY

 What is ShopMyUniform.com shipping policy?

  • We charge nominal shipping fee that is calculated based on the weight of your order. Shipping fees is auto calculated by the system and displayed on the checkout page.

How can I track the delivery of my order?

  • In case, we are shipping your order with our 3rd party logistics provider, you will receive an order tracking number from our logistics partner to track your order on their website.

Can I get faster delivery?

  • Currently we don’t offer expedited delivery.

What happens if the items I ordered are not available with the seller?

  • Uniforms: In an unfortunate instance (especially in the months of April, May and June) a seller may run out of specific sizes. In such cases we work closely with the seller to give us an estimated date of delivery. We will send out an SMS to you as soon as we have date of availability from the seller and the same can viewed in the ‘Track Order’ section when you login.
  • Other Products: In a rare scenario where seller has run ‘out of stock’ for the ordered items, we sincerely apologise to you. Our customer care will reach out to you to communicate the alternatives or suggest an estimated time of delivery for the goods.

What happens when my order does not reach me within the specified delivery time frame?

  • Please get in touch with our customer care so that we can investigate the reasons for delay and work towards fulfilling your order as soon as possible.

What happens in case my order is lost in transit?

  • In case, your order is lost in transit, Please contact us and we will re-ship your order.

Can I check my package in presence of Delivery Executives?

  • The package can be externally checked for pilferage/damage etc. in presence of delivery executive. You could also verify the order details and shipping details from the Invoice which is inserted within the package. However, checking of package contents needs to be done post the payment has been made and our delivery executives/logistics partner are not liable to wait until items are being checked.
  • We provide a convenient and customer-friendly return and exchange process which can be used if there is any issue with the contents of your order. Delivery executives are not trained to note the return or exchange.

Return / Exchange Terms

  • We appreciate your patronage and we allow you to log a return / exchange request for the goods delivered to you within 30 days from the date of delivery. We are happy to offer returns in case of the following:
    •  The product you received in defective
    •  The product you received does not match the specification of the order placed on YoScholar.com
    • The product you received is of a different size from the size that you ordered
  • Kindly note that all items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.
  • Please note that exchange of a product is subject to availability of the product in the seller's stock.
  • We are mindful that when you buy, you may face issues with size and hence we allow one time free exchange (delivery chargeable) of the goods purchased from our website.
  • In case, you face issues with the exchanged items, we will gladly take the return of the exchanged item and would request you to log a fresh order on our website.
  • We would request you to place fresh order in case you want additional items / quantity.

How do I log a return / Exchange request

  • If you have logged the order as Guest, then please find ‘Customer Service’ >>  ‘Return & Exchange (Guests)’ at the bottom of any page (essentially footer) our website.
  • If you have already booked the order as logged in user, then use the contact us form. You will see the list of all contact us reasons. Click on ‘Log Return / Exchange’ against the order you wish to log the request.

How do we do return pick-up

  • Currently, we offer return pick up services in Hyderabad.
  • For any outstation return pick-ups we either generate a Fedex label and share the same with you OR request you to ship the goods via India Post or any other courier service.
  • For outstation pick-ups, you will be responsible for packing the return goods and shipping them to us.

 How do we process refunds

  • For orders paid via netbanking, credit card, wallet or debit cards, refund will be credited to the same instrument.   
  • We process the refunds once we have collected the items and validated them.